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Some folks may feel like this is counter-intuitive coming from a company that sells online like we do.  However, its more important than ever when dealing with an online sale.  Is the company accredited from a source like the Better Business Bureau (BBB) that can give you a good view on customer happiness?  We’ve been a long-standing A+ member of the BBB for over 10 years now.  If you have a problem with your fence or its delivery, do you have direct access to someone at the company?  If you bought your fence through a shopping cart online with no human interaction, good luck getting any issues resolved on that without lots of phone tag and emails.